ADR Center is an European Out-of-court dispute settlement body (ODS) certified according to art. 21 of Regulation (EU) 2022/2065 operating throughout the European Union.
Start here: against which online platform do you want to lodge a complaint?
ADR Center provides an independent, non-binding decision to resolve disputes that may arise between users and providers of online platforms under European Union regulations. During the course of the procedure, ADR Center promotes amicably agreements between the parties.
With a team of impartial Assessors and a simple, transparent process, we ensure that disputes are handled and resolved in a fair and accessible manner, without the need to face lengthy legal proceedings.
We examine disputes arising between users and online platforms regarding illegal content, removal or disabling of access to information, suspension or termination of user accounts, provision of services, and any other action taken by online platforms concerning content or user accounts.
All providers of online platforms offering services in the European Union are required to provide users with an out-of-court dispute resolution procedure governed by Article 21 of the Digital Services Act (DSA) – Regulation (EU) 2022/2065.
All our assessors are professionals with over 10 years of experience in handling a wide range of disputes. We take pride in the integrity, independence, and impartiality of our team, ensuring a fair resolution of the dispute.
Any decision made by our assessors will not be binding unless both parties accept it. This offers maximum flexibility to reach a balanced decision that represents a fair assessment of the facts of the dispute in a quick and impartial manner. The user can always turn to the competent court even after the decision.
The procedure managed by ADR Center promotes the exchange of amicable settlement proposals between the parties. If an agreement is reached during the procedure, the assessor declares the case resolved through conciliation.
Founded in 1998, ADR Center has 27 years of experience in handling over 70,000 mediation procedures across a wide range of sectors, including consumer, civil, and commercial disputes, which contributes to the utmost expertise of our decision-makers.
We require users to pay a service fee of only €10 to submit and manage their complaints. The remaining costs for managing the procedure will be covered by the online platform in accordance with European regulations.
Our procedure is easy to follow, completely transparent, and online. The parties receive a decision on the dispute based on the evidence presented and the relevant regulations within 90 days, entirely online. During the course of the procedure, ADR Center promotes amicable agreements between the parties.
Easily submit your complaint with supporting documentation and evidences through our secure online portal. The submission process is guided at every step.
Parties can exchange documents and requests through our online system, designed to simplify communication under the guidance of the Assessor and keep all parties informed of progress. During the procedure, parties can exchange settlement proposals.
If the parties do not reach an amicable agreement during the procedure, the Assessor will issue a non-binding decision within 90 days of the start of the process.
Comply with Regulation (EU) 2022/2065 - Digital Services Act, which requires offering an out-of-court dispute resolution service disputes to your users.
Our platform guarantees a high-quality dispute resolution service, relying on expert Assessors to offer fast, impartial and completely secure solutions. We are committed to providing a simple and professional experience, ensuring the utmost attention to each and every case.
Instant Activation allows to immediately comply with the Digital Service Act as well as providing your users with the best possible service.
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