Shein is today one of the most popular e-commerce platforms among consumers, especially for competitively priced clothing and accessories. However, despite its dissemination, there may be situations in which users find themselves in difficulty: accounts suddenly suspended or blocked, products received that do not correspond to what was declared or the presence of illegal content on the platform.
Thanks to Art. 21 of the Digital Services Act (DSA), you have the right to report these issues quickly, traceably and transparently. Our ODR service offers you a secure channel to forward your reports, with the guarantee of an impartial and recognized procedure at European level.
In this way, also on Shein, you can protect your consumer rights and get a clear answer regarding issues that directly affect your shopping experience and the security of your data.
Accounts suspended or blocked without notice: Inability to access their profile and manage orders or payments.
Non-compliant products received: Items that do not match the official images or descriptions.
Illegal or prohibited content: Presence of ads or materials contrary to current regulations.
Poorly transparent communication with the platform: Difficulty in obtaining explanations on decisions made regarding orders or accounts.
According to the Digital Services Act (Article 21), you can report infringing content, suspended accounts, or issues directly through our ODS service. We've gathered the major digital platforms—from Amazon to Facebook, TikTok to Booking—to provide you with clear information on how to handle any issues or disputes.
You need help?
