Booking.com is one of the most popular online booking platforms in Europe, used by millions of travelers every day to find hotels, apartments, and accommodations. However, the experience isn't always transparent. Users frequently report fake or manipulated reviews, unclear or misleading property descriptions, outdated listings, or deceptive advertising. In some cases, accounts are even suddenly suspended, making it difficult to obtain clarification.
The Digital Services Act (DSA, Article 21) guarantees users the right to report these issues in a traceable and secure manner. Through our service, you can file a formal report to protect your rights and contribute to a more trustworthy digital environment. Our platform offers a recognized and impartial channel, compliant with European regulations, that helps you assert your rights when you encounter misleading or illegal content on Booking.com.
False or manipulated reviews
Misleading descriptions of accommodation facilities
Photos do not correspond to reality
Opaque advertising or misleading promotions
Listings that are not updated or have incomplete information
Accounts suspended or blocked without clear explanation
According to the Digital Services Act (Article 21), you can report infringing content, suspended accounts, or issues directly through our ODS service. We've gathered the major digital platforms—from Amazon to Facebook, TikTok to Booking—to provide you with clear information on how to handle any issues or disputes.
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