Google Maps is a critical tool for local merchants and businesses because it influences online visibility and customer decisions. However, issues can arise that put businesses' reputations and revenue at risk, such as fake or manipulated reviews, incorrect location information, misleading listings, or illegal content. Even the unjustified suspension of a Google My Business account can reduce sales opportunities and compromise the business' digital presence.
Under Section 21 of the Digital Services Act (DSA), merchants and users have the right to report illegal or problematic content in a safe and traceable manner. Our ODR service allows you to send an unbiased report, helping you protect the reputation and profitability of your business, and helping to make Google Maps a more reliable space for everyone.
Fake or manipulated reviews: Negative reviews that do not reflect reality and can damage the reputation of the business.
Incorrect location information or services: data that is out of date or changed without authorization, which confuses customers.
Misleading or misleading content: photos, descriptions, or offers that don't match reality.
Accounts suspended without explanation: inability to manage your online business, with potential economic losses.
Difficulty removing illegal content: Problems deleting harmful or illegal information posted on the business listing.
According to the Digital Services Act (Article 21), you can report infringing content, suspended accounts, or issues directly through our ODS service. We've gathered the major digital platforms—from Amazon to Facebook, TikTok to Booking—to provide you with clear information on how to handle any issues or disputes.
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