Google Shopping is Google's platform dedicated to searching and comparing products online. This can also lead to issues related to illegal or misleading content: some listings may have misleading descriptions, images that don't match reality, or unauthorized content. Users may also encounter manipulated or falsified reviews, as well as the sudden suspension of an account without clear explanations.
Under section 21 of the Digital Services Act (DSA), users have the right to safely and traceably report these critical issues. Our ODR service provides an unbiased and certified channel for reporting, helping to ensure transparency, reliability and compliance with digital content regulations. The goal is to protect your online rights and make the Google Shopping experience safer and clearer for everyone.
Misleading or misleading listings: products described incorrectly or with mismatched images.
Fake or manipulated reviews: Inauthentic feedback that affects the perception of articles.
Illegal or unauthorized content: information or materials prohibited within the listings.
Suspended accounts without clear explanation: inability to publish or manage listings correctly with consequent economic loss.
Difficulty reporting problematic content: Obstacles to removing listings that violate the rules.
According to the Digital Services Act (Article 21), you can report infringing content, suspended accounts, or issues directly through our ODS service. We've gathered the major digital platforms—from Amazon to Facebook, TikTok to Booking—to provide you with clear information on how to handle any issues or disputes.
You need help?
