Microsoft 365 is a foundational suite for businesses and individuals, including tools like Outlook, OneDrive, Teams, and Word. However, some users may experience limited access or blocks to accounts and storage services, without a clear reason, compromising business continuity or file management.
According to Article 21 of the Digital Services Act (DSA), users have the right to report these issues in a safe and traceable manner. Our ODR service offers an unbiased and certified channel to submit the report, ensuring that Microsoft correctly evaluates the issue. The objective is to protect access to digital tools and data security, ensuring regular use of services permitted by European legislation.
Limited or blocked access to accounts: Inability to use Outlook, Teams, or other apps in the suite.
Problems with OneDrive or other Drives: Difficulty uploading, downloading, or accessing archived files.
Blocks without clear explanations: sudden restrictions that prevent normal work or personal activity.
Difficulty reporting the issue: Obstacles in reporting blocked accounts or content.
According to the Digital Services Act (Article 21), you can report infringing content, suspended accounts, or issues directly through our ODS service. We've gathered the major digital platforms—from Amazon to Facebook, TikTok to Booking—to provide you with clear information on how to handle any issues or disputes.
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