Temu is a rapidly growing e-commerce platform offering a wide range of products at very competitive prices. However, the shopping experience isn't always positive: some users report items that aren't as described, issues with shipping and refunds, or their accounts being suddenly suspended without clear explanation.
Thanks to Article 21 of the Digital Services Act (DSA), you can report these issues quickly and securely. Our ODR service helps you file complaints recognized throughout Europe, offering a transparent and impartial process that protects your online rights.
Products received different from the description or of lower quality.
Orders not delivered or with excessively long shipping times.
Difficulties with refunds or returns procedures.
Accounts suspended or limited without transparent communication.
Misleading advertisements or content that does not comply with European regulations.
According to the Digital Services Act (Article 21), you can report infringing content, suspended accounts, or issues directly through our ODS service. We've gathered the major digital platforms—from Amazon to Facebook, TikTok to Booking—to provide you with clear information on how to handle any issues or disputes.
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