Amazon Services Europe is one of the most popular digital platforms for online shopping, marketplaces, and seller account management. However, problematic situations may arise that do not concern the commercial contract itself but fall within the protections provided by Article 21 of the Digital Services Act (DSA). Among the most frequent cases reported by users are reviews or listings that violate the rules (misleading content, counterfeit products, misleading advertising), the publication of unauthorized or offensive material, and the sudden suspension of accounts without clear explanation.
In these cases, the DSA guarantees users the right to file a formal report to request a review or removal of illegal content. Our ODR service offers you an impartial and Europe-wide certified tool to submit these reports easily and securely.
If you've encountered infringing content on Amazon or your account has been suspended without adequate justification, you can use our platform to initiate the procedure provided for by Article 21 of the Digital Services Act. The goal is to provide you with a clear and transparent channel to enforce your digital rights and help make online spaces more reliable and secure.
Counterfeit or non-compliant products
Listings with misleading descriptions
False or manipulated reviews
Illegal or unauthorized content
Seller or customer accounts suspended without clear reason
Non-transparent or misleading advertising
According to the Digital Services Act (Article 21), you can report infringing content, suspended accounts, or issues directly through our ODS service. We've gathered the major digital platforms—from Amazon to Facebook, TikTok to Booking—to provide you with clear information on how to handle any issues or disputes.
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