Roblox

Roblox is one of the most popular online gaming platforms in the world, with millions of users spending precious time every day building worlds, making friendships and developing their creativity.

Precisely for this reason, the loss of an account is not only a technical problem, but can have a significant emotional and economic impact: years of progress, collections of virtual objects and social relationships can be lost in an instant.

Article 21 of the Digital Services Act (DSA) guarantees users the right to quickly and traceably report illegal content, accounts suspended or removed without justification and other violations related to the use of the platform. In the case of Roblox, this mainly concerns:

• the sudden removal of accounts;
• the difficulty in retrieving credentials;
• unauthorized access by third parties;
• the dissemination of prohibited or inappropriate content that threatens the safety of young people.

With our ODR service, compliant with European standards, you can submit reports regarding these issues in a secure, transparent and certified way. Our goal is to ensure that your hours of play, creative work, and online social relationships are protected, while minimizing the risks of account loss or misuse of the platform.

Most common issues reported on Roblox (Art. 21 DSA)

Accounts suspended or canceled without explanation
Users suddenly find themselves excluded from their profile, losing progress, virtual items, and contacts.

Theft or compromise of accounts
Unauthorized access by third parties that may lead to loss of credits, purchases and personal data.

Inappropriate or illegal content
Despite the control systems, some play spaces host materials or behaviors that are not allowed.

Poorly transparent communications
Difficulty receiving clear explanations from the platform about decisions made regarding suspensions or removals.