Google Play is the main marketplace for downloading Android apps in Europe, where developers and users interact on a daily basis. However, issues may arise related to content that does not comply with the DSA, such as deceptive or fraudulent apps, manipulated reviews, unauthorized content, or suspended accounts without clear reasons. These issues can affect user trust and the reputation of developers, although they do not directly affect financial transactions.
Article 21 of the Digital Services Act (DSA) allows you to safely and traceably report this problematic content or behaviour. Our ODR service offers you an unbiased and certified channel to submit the report, ensuring that the platform correctly evaluates the issue. The goal is to protect your digital rights, improve the transparency of available apps, and contribute to a more reliable ecosystem for all Google Play users.
Deceptive or fraudulent apps: applications that do not match the description or that violate the regulations.
Fake or manipulated reviews: Inauthentic feedback that alters the perception of apps.
Illegal or unauthorized content: images, videos, or text in apps that violate the law.
Developer or user accounts suspended without explanation: inability to publish or use apps regularly.
Difficulty removing or reporting problematic content: Complications in submitting reports or having non-compliant apps removed.
According to the Digital Services Act (Article 21), you can report infringing content, suspended accounts, or issues directly through our ODS service. We've gathered the major digital platforms—from Amazon to Facebook, TikTok to Booking—to provide you with clear information on how to handle any issues or disputes.
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