Zalando is one of Europe's leading e-commerce platforms for fashion and lifestyle, with millions of users purchasing clothing, footwear, and accessories every day. Despite the service's popularity, issues falling under Article 21 of the Digital Services Act (DSA) may arise, such as accounts being blocked or suspended without explanation, non-compliant content or advertising, or difficulties receiving transparent information about the platform's decisions.
Thanks to the DSA, you have the right to submit official, secure, and traceable reports for issues related to content, security, and account management. Our ODR service offers you an impartial and certified European channel, ensuring that your reports are handled transparently and in compliance with European regulations.
By doing so, you can protect your digital rights and reduce the risk of unjustified bans, protecting your account and your experience on the platform.
Accounts suspended or blocked without reason
Content or advertisements that do not comply with European standards
Difficulty getting clear answers from the platform
Limited access to account features without explanation
Reports of illegal content not handled promptly
According to the Digital Services Act (Article 21), you can report infringing content, suspended accounts, or issues directly through our ODS service. We've gathered the major digital platforms—from Amazon to Facebook, TikTok to Booking—to provide you with clear information on how to handle any issues or disputes.
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