Tinder is one of the most popular dating apps in the world, used every day by millions of people to meet new people and make connections. However, when something goes wrong—such as an unexpected account ban, an unjustified report, or a match lost due to technical issues—the experience can become very frustrating.
With the entry into force of the Digital Services Act (DSA), you have the right to report issues related to content, profiles, or restrictions directly through a system compliant with European legislation. Specifically, Article 21 of the DSA guarantees the ability to submit reports in an official, transparent, and traceable manner.
Our ODR service is designed to do just that: provide an impartial and secure channel through which users can protect their digital rights and challenge decisions that can significantly impact their user experience.
Accounts blocked or suspended without clear explanations
Reports received from other users in an unjustified manner
Restrictions on the use of premium features (e.g., Tinder Gold, Plus, Platinum)
Matches lost or suddenly cancelled due to technical errors
Difficulty challenging decisions made automatically
According to the Digital Services Act (Article 21), you can report infringing content, suspended accounts, or issues directly through our ODS service. We've gathered the major digital platforms—from Amazon to Facebook, TikTok to Booking—to provide you with clear information on how to handle any issues or disputes.
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